Shipping policy

Delivery & Setup Policy

80's Obsession Company — Event Planning & Rentals

**Effective date:** August 23, 2026

**Contact:** support@80sobsessioncompany.com

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Overview

This policy covers delivery, setup, and teardown for event styling, party planning, and decor rentals. Delivery fees are quoted separately based on location, access, and labor required.

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Service Area & Travel Fees

  • We are based in **Torrance, CA** and serve the **South Bay and greater Los Angeles** area at standard rates.
  • Events **outside Torrance/South Bay** may incur additional travel and delivery fees — quoted in your estimate before booking.
  • Remote or hard-to-access venues may require a site visit or additional labor; fees will be confirmed in writing.

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    Delivery Windows

  • Delivery and setup are scheduled in **2–4 hour windows** agreed in advance (e.g., morning or afternoon block).
  • We arrive within the scheduled window; exact arrival time depends on routing and prior stops.
  • **Rush or after-hours delivery** may be available for an additional fee — request when booking.

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    Setup & Teardown

  • **Setup** includes placement and basic styling of rental items per your agreed plan.
  • **Teardown/pickup** occurs at the time specified in your quote (typically same day or next morning).
  • Complex installs (large backdrops, suspended elements, multi-room styling) may require extended setup time — included in your quote when applicable.
  • Client or venue must allow sufficient **load-in/load-out time** in the event schedule.

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    Client Access Requirements

    You must ensure:

  • **Clear vehicle access** and parking for our delivery vehicle (or valet/load-in coordination)
  • **Unobstructed path** to the setup area — stairs, elevators, narrow hallways, and distance from parking disclosed at booking
  • A **designated on-site contact** available during delivery and pickup windows
  • Venue **load-in/load-out rules** (times, dock use, elevator reservations) shared before your event date

    • If our team cannot complete delivery or setup due to blocked access, locked venue, or missing contact, **additional trip fees** may apply to reschedule.

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    Delays & Additional Fees

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    Situation Fee
    Client-caused delay (30+ min past window start) $75/hour wait fee, billed in 30-min increments
    Re-delivery due to access failure Full re-delivery fee as quoted
    After-hours or same-day schedule change Subject to availability; rush fees may apply
    Extended rental / late pickup 150% of daily rental rate per item, per day (see Rental Terms)

    We will make reasonable efforts to accommodate schedule changes when notified **48+ hours in advance**.

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    Pickup & Return (Client Option)

    If you choose **client pickup/return** instead of delivery:

  • Pickup and return times are by appointment at our Torrance location.
  • Items must be transported in a vehicle suitable for size and fragility of rentals.
  • Late return fees apply per our Rental Terms.

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    Questions?

    Email **support@80sobsessioncompany.com** with your event date, venue address, and access details. We are happy to confirm delivery windows and fees before you book.